Did no one ever talk to Adam Lanza's mother about Adam needing help?

Well, we are getting some descriptions of Adam Lanza - from his hair stylists!

Cutting Adam Lanza's hair "was a very long half an hour. It was a very uncomfortable situation," stylist Diane Harty said. She said that she never heard his voice and that Nancy Lanza also hardly spoke.

Another stylist, Jessica Phillips, echoed their descriptions of the Lanzas and added that Nancy Lanza would give her son directions about what to do and where to go.

Adam would move only "when his mother told him to," Skuba said.

"I would say, `Adam, come on.' He wouldn't move," Skuba said. "And his mother would have to say, `Adam, come on, he's ready.' It was like I was invisible." He said Adam also wouldn't move from his chair after his hair was cut until his mother told him to.

If a stylist would ask Adam a question, Skuba said, his mother would answer.

"He would just be looking down at the tiles ... the whole time," Skuba said.

via http://www.huffingtonpost.com/2012/12/19/adam-lanzas-barber_n_2332396.html?utm_hp_ref=mostpopular

Did no one ever talk to his mother about Adam needing help?