Is bad a stronger experience than good? I have noticed that when my fellow associates at work encounter someone who is rude, the experience tends to stick with them for quite a while. On the other hand, the same employee may have scores of pleasant experiences with other customers on the same day. But it is the bad experience that seem to have the most impact on the person's day.
The ability to realize that the rude person's problems are his or her own, not yours, is a wonderful ability to learn.
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